Services
End-to-End IT Solutions Built for Growing Businesses
At ROBO, we provide a full spectrum of managed IT services designed to keep your business secure, efficient, and future-ready. From proactive cybersecurity and cloud solutions to responsive helpdesk support and strategic IT consulting, our team works as an extension of yours—so you can focus on what matters most.
Whether you’re navigating compliance requirements, modernizing your infrastructure, or looking for a more responsive IT partner, ROBO delivers enterprise-grade support with a personal touch. We serve industries like legal, healthcare, manufacturing, and energy with customized solutions that drive results.
Explore our core services below to see how ROBO helps organizations like yours stay protected, productive, and prepared.
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F.A.Q.
Questions are natural in this industry. Here is a list of questions we are frequently asked.
Can you take over from our current MSP without disruption?
Yes. We specialize in smooth MSP transitions. Our team coordinates directly with your current provider (when needed), audits your systems, and ensures zero service gaps. You’ll never be left in the dark.
Do you offer both on-site and remote support?
Yes. ROBO is headquartered in Austin and Vancouver, but we support clients across the U.S. with a combination of responsive remote helpdesk and on-site support when needed.
How quickly can you onboard a new client?
Our standard onboarding process typically takes about 30 days. This includes discovery, documentation, system optimization, and a full handoff from your existing provider (if applicable). We treat onboarding as a critical phase — not just a checkbox — to ensure your systems are fully aligned, your team is trained, and everything is secure and running smoothly before we transition into ongoing support.
Can you help us move to Microsoft 365 or the cloud?
Absolutely. We handle cloud migrations, hybrid setups, and full Microsoft 365 or Google Workspace implementations. We’ll make sure your users are fully supported before, during, and after migration.
What makes ROBO different from other MSPs?
We’re fast, accountable, and aligned with your business goals. With real-time reporting, high-touch support, and industry-specific knowledge, our clients don’t just stay with us—they refer others.
Do you help with HIPAA, CMMC, or other compliance frameworks?
Yes. We regularly work with organizations that must meet regulatory standards and help maintain compliance through risk assessments, documentation, and proactive management.
Can you work with our internal IT team?
Yes. We can act as an extension of your internal team or fully manage your IT — whichever makes more sense for your business. We’ve successfully partnered with IT managers, CIOs, and technical teams to take work off their plate without stepping on toes.
How do you keep us informed about what’s going on with our IT?
Transparency is key. We provide regular reporting, documentation, and strategy reviews. You’ll always know what we’re working on, what your users are submitting, and how your systems are performing.
What kind of businesses get the most value from ROBO?
We work best with organizations that want a proactive, long-term IT partner — not just a helpdesk. Whether you’re a law firm needing compliance, a manufacturer needing uptime, or a healthcare provider needing security, we tailor our services to your goals and risks.
Managed IT Services
Comprehensive IT support, including monitoring, maintenance, and troubleshooting for networks, servers, and endpoints.
Cybersecurity Services
Threat detection, prevention, and response, including firewalls, antivirus, endpoint protection, and security awareness training.
Cloud Services
Migration, management, and optimization of cloud platforms like Microsoft 365, Azure, AWS, and private cloud hosting.
Data Backup & Disaster Recovery
Solutions for data redundancy, offsite backups, and disaster recovery planning to ensure business continuity.
Helpdesk & Technical Support
24/7 or on-demand support for users, covering software, hardware, and general IT issues.
Network & Infrastructure Management
Design, implementation, and maintenance of networks, including Wi-Fi, switches, and VPNs.
IT Strategy & Consulting
Long-term IT planning, technology roadmaps, and guidance on aligning IT with business goals.
VoIP & Unified Communications
Hosted VoIP solutions, integration with tools like Microsoft Teams, and management of phone systems.
Compliance & Regulatory Support
Services to help businesses meet industry standards like HIPAA, GDPR, CMMC, or PCI DSS.
Hardware & Software Procurement
Assistance in sourcing and deploying the right technology, often at discounted rates through vendor partnerships.