ITSupport Remote

Welcome to Robo ITSupport remote support page. Use the graphics and form below to start a remote with a Robo team member. Please do not initiate a remote unless you are advised to by a team ROBO member.

PC USERS: If you see this prompt please click cancel.


MAC USER : System Preferences > Security & Privacy > Privacy > Screen Recording > check by

MAC USER : System Preferences > Security & Privacy > Privacy > Accessibility > check by

*Name is required

Enter the information below and click “Connect” once to download the Robo remote application Support Logmein.  Once downloaded, run the app and accept the prompts to initiate the remote session.  Please insure your technician has control before leaving the computer.

This process is slightly different depending on the kind of computer and browser you are using.  You must accept prompts so please do not leave the computer until the technician confirms they have control.


(please only click once and run app that is downloaded.)