ITSupport Remote
Please follow the instructions below to start a remote session with a Robo technical specialist.
- Save all work and close confidential information before beginning.
- Please do not start a remote unless a Robo team member has asked you to do so.
- Fill out the form at bottom of this page and click “Connect.”
- Depending on your computer type, please look below for instructions.
FOR WINDOWS USERS
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- Once you click Connect below, you will need to run the download.
- For Microsoft Edge, check top right of window for downloads.
- For Chrome, look to the bottom left for the download.
- If you see a prompt like the image below, please click Cancel.
- There are between one and three prompts to accept before the tech can see the remote.
- This depends on whether you are an admin or not.
- Please ensure the technician can control your computer before leaving computer.
Windows USERS: If you see this prompt please click cancel.
FOR macOS USERS
- Once you click Connect below, you will need to run the download. You are looking for a blue circular icon with a white plus + in it.
- For Safari, check top right for a small icon with a down arrow.
- For Chrome, check for the download on the bottom left.
- There will be a single prompt you have to allow before the technician can assist you.
- macOS requires Support-Logmein.app have the following permissions:
- You should see a small window asking you to click Screen Recording and Open Accessibility.
- Screen Recording (see image below)
- Accessibility (see image below)
- Please ensure the technician can control your computer before leaving computer.
macOS USER : System Preferences > Security & Privacy > Privacy > Screen Recording > check by Support-LogMeInRescue.app
macOS USER : System Preferences > Security & Privacy > Privacy > Accessibility > check by Support-LogMeInRescue.app
*Name is required
Enter the information below and click “Connect” once to download the Robo remote application Support-Logmein. Once downloaded, run the app and accept the prompts to initiate the remote session.